Customer Service Consultant

Service Officer A03

• $49.40 per hour + Super
• Ipswich CBD
• Starting 15th September and 20th October, 2025 until June 2026
• Available to work Monday-Friday 8:00-18:00 (rotating shifts)

Our client, a major Qld Government Department is seeking multiple Service Officers to be part of their call centre located in Ipswich.

About the role:

• Engaging with clients to provide a timely and supportive service to a high standard
• Executing proactive debt collection methods to support clients in meeting their obligations to commit to payment.
• Offering a high level of customer service by providing accurate and consistent information and/or education to clients.
• Effectively take appropriate actions to recover outstanding debts within the guidelines.

About you:

• Previous call centre experience
• Debt Collection / Banking/ Sales experience would be highly regarded
• Excellent computer literacy
• Strong communication/negotiation skills

How to apply:

Send through your resume with a one page cover letter addressing the following:

• Why are you interested in the position and;
• How your skills and experience make you a suitable candidate for the role and;
• Share an example of a time when you resolved a difficult situation; outlining any factors you considered and explain the techniques you used. (300 words or less)

Don’t hesitate, this is a great opportunity to gain experience and start your career within a government department in 2025!

For any questions regarding this opportunity call 07 3899 2580. Applications will close Monday 18th August

About Us: FINDMEA is a local Qld based agency with National Reach and a passion for what we do. With over 40 years experience we know how to care for our candidates and ensure we see beyond the resume to uncover your true potential.