Service Officer A03

Service Officer A03

• $50.37 per hour + Super
• Southport
• Starting 12th January 2026 until June 2026 with possible extension
• Available to work Monday-Friday 8:00-17:00 (rotating shifts)

Our client, a major Qld Government Department is seeking multiple Service Officers to be part of their call centre located in Southport.

About the role:

• Engaging with clients to provide a timely and supportive service to a high standard
• Executing proactive debt collection methods to support clients in meeting their obligations to commit to payment.
• Offering a high level of customer service by providing accurate and consistent information and/or education to clients.
• Effectively take appropriate actions to recover outstanding debts within the guidelines.

About you:

• Strong customer service focus
• Debt Collection / Banking/ Sales experience would be highly regarded
• Excellent computer literacy
• Strong communication/negotiation skills

How to apply:

Send through your resume with a one page cover letter addressing the following:

• Provide an example of a time when you have resolved a complex matter that was escalated to you. Outline the steps you took and the communication and negotiation techniques you used. 
• Provide an example of a time where you worked collaboratively within a team environment to achieve a performance goal. What were your contributions and how did you leverage off others to support achieving the team’s performance?

Don’t hesitate, this is a great opportunity to gain experience and start your career within a government department in 2026!

For any questions regarding this opportunity call Kirsty on 0481 773 358. Applications will close 27th November 2025

About Us: FINDMEA is a local Qld based agency with National Reach and a passion for what we do. With over 40 years experience we know how to care for our candidates and ensure we see beyond the resume to uncover your true potential.