Customer Service Consultant / Call Centre Agents

Customer Service / Call Centre Agents

• Rate of Up to $51.12 p.h + Super

• Long Term Ongoing Assignment
• Possibility of permanency

• Brand New Offices in Ipswich

• State Government Opportunity

• Commencement early March

• Full Training Provided

• Apply to Us and Support Local QLD Agency

Our client a major Qld Government Department is seeking multiple Service Officers to be part of this Call Centre Project in an exciting location in Ipswich.

In this role you will be executing proactive debt collection methods to support their clients in meeting their obligations by facilitating the receipt of payment.

More specifically you will offer a high level of customer service by providing accurate and consistent information and / or education to clients, you will analyse and interpret relevant legislation and data while exercising sound judgement to make effective decisions and / or recommendations. You will also negotiate effectively and take appropriate actions to recover outstanding debts.

To apply for this role, first and foremost we want individuals that are willing to learn with a positive attitude, have experience in a challenging and high demand environment, excellent computer literacy, strong communication, and admin skills that allow for the setting up of payment plans and customer validation. Any experience in Debt Collection will be most welcome. In addition, you will need strong negotiation skills, persistence, a resilient personality along with the ability to apply legislation and / or policy in order to follow procedure.

Don't hesitate, these are great long term full time casual positions available for those willing to commit for the longer term and look towards permanency.

To proceed to the next step Candidates are requested to provide a one-page cover letter.

The cover letter MUST include answers to the below 3 points:

1. Why you are interested in this position and;
2. How your skills and experience make you a suitable candidate for the role and;
3. Answer the following question in 300 words or less:

Can you share an example of a time when you resolved a difficult situation. Outline any factors you considered and explain the techniques that you used.

For an immediate interview please forward your resume and cover letter by clicking the apply tab below

About Us:
FINDMEA is a local Qld based agency with National Reach and a passion for what we do. With over 40 years’ experience we know how to care for our candidates and ensure we see beyond the resume to uncover your true potential.