Service Coordinator

Our Client

Our client is Australia’s largest independent compressed air and power generation provider, with over 200 employees and ten branches nationwide.

In what is likely to be a long-term casual assignment with the potential to go permanent for the right candidate, this opportunity would suit an experienced Service Coordinator who is highly organised, customer-focused, and looking to secure ongoing work with a reputable and growing company.

About the Role

The Service Coordinator is responsible for managing and coordinating service activities to ensure efficient and effective service delivery to customers. This role involves working closely with service technicians, customers, and internal departments to coordinate maintenance schedules, installations, emergency breakdowns, and ongoing customer support.

This is a fast-paced role that requires strong communication, problem-solving, and organisational skills.

To Be Considered for This Role You Will Need:

• A current Driver’s Licence and reliable transport
• Previous experience in a Service Coordinator, Scheduler, or Administration role
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• The ability to work collaboratively with internal teams and external customers
• Strong attention to detail and problem-solving ability
• The ability to remain calm and organised under pressure
• Good computer literacy and proficiency with Microsoft Office Suite
• Experience using scheduling or service management software is highly regarded
• A willingness to learn and work as part of a team
• The ability to interview with our client and commence ASAP

Key Duties Include:

• Coordinating and scheduling service technicians for routine maintenance, installations, and emergency repairs
• Optimising schedules to ensure efficient use of technician time and resources
• Facilitating all site entry and mobilisation requirements
• Monitoring technician availability and adjusting schedules to accommodate urgent requests and operational changes
• Assessing customer service requirements and recommending suitable service plans
• Ensuring all costs are allocated to service work orders in a timely manner
• Generating invoices following completion of service work
• Maintaining and updating relevant databases and service records
• Preparing reports on service utilisation, customer outcomes, and operational effectiveness
• Liaising with customers to coordinate efficient service delivery and maintain strong relationships
• Collaborating with internal departments including Sales and Parts to ensure seamless service delivery
• Performing regular customer follow-ups to ensure ongoing satisfaction

The Hours

7:30am – 3:30pm, Monday to Friday

Additional Information

Shortlisted candidates will be required to attend a brief interview with our client.

To apply, please ensure you meet the minimum selection criteria and submit your up-to-date resume in Word format for consideration.

Please note this role is only open to candidates residing in Australia with full working rights (no work restrictions).

Tap into your potential and apply now.

About Us

FINDMEA is a national employment agency with a passionate management team, combining over 40 years of recruitment experience to find the right people. For us, it’s personal. We see beyond the CV to discover your real potential.