AO3 Business Support Officer

A03 Business Support Officer

💰 $51.12 per hour + super
📍 Queensland Government

About the Role

We are seeking a motivated and detail-oriented A03 Business Support Officer to join the team. In this role, you will provide high-quality administrative and operational support to ensure efficient service delivery to government customers.

You will play a key role in maintaining accurate records, supporting documentation processes, and contributing to a positive and professional team culture.

Key Responsibilities

• Provide efficient, high-standard customer and business support services to QBuild clients
• Prepare, compile, and maintain accurate documents, reports, and records
• Update and manage information systems, including Ellipse (highly desirable) and Microsoft Office applications
• Deliver general administrative support across the team as required
• Handle enquiries professionally and escalate to senior staff when necessary, ensuring timely follow-up
• Develop, maintain, and improve procedures, manuals, and registers
• Contribute to continuous improvement of existing processes and workflows
• Demonstrate initiative and support a collaborative, team-focused environment

Mandatory Requirements

• Current clean driver’s licence
• Ability to commit to a minimum 36.25 hours per week

Skills & Experience (Highly Desirable)

• Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)
• Previous experience using Ellipse (preferred but not essential)
• High attention to detail and accuracy in data entry and documentation
• Flexible and adaptable approach to changing priorities
• Strong communication and interpersonal skills
• Ability to work both independently and within a team

About You

You are proactive, reliable, and enjoy working in a structured but dynamic environment. You take pride in delivering accurate work, supporting team outcomes, and maintaining high service standard