Service Coordinator

Service Coordinator - Part Time - Welshpool

Our client is seeking an experienced and adaptable Service Coordinator to join their team in Welshpool in a part-time capacity, working 3 days per week.

This opportunity is for a minimum 6-month assignment, with the potential to be extended.

This is a great opportunity for someone who enjoys working in a fast-paced service environment, coordinating technicians, supporting customers, and helping maintain smooth day-to-day service operations.

What's on offer

• $37.00 per hour
• Part-time opportunity
• 3 days per week
• Minimum 6-month assignment, with potential for extension
• Flexible on days
• Welshpool location
• 7.6 hour days
• Flexible shift options including:
  • 7:00am - 3:00pm
  • 8:00am - 4:00pm

About the role

Reporting to the Service Manager, the Service Coordinator is responsible for helping ensure effective and efficient service delivery to customers.

You will work closely with service technicians, customers and internal stakeholders to coordinate service activity, manage schedules, support job workflow, and help maintain a high standard of customer service.

This role will support the current Service Coordinators and provide additional resourcing to a busy team. The broader team operates between 6:00am and 6:00pm, so flexibility is important to meet changing business needs when required.

Key responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations and emergency repairs
• Optimise scheduling to ensure efficient use of technician time and resources
• Facilitate site entry and mobilisation requirements
• Monitor technician availability and adjust schedules to accommodate urgent requests and changes
• Assess customer service needs and recommend appropriate service plans
• Ensure all costs are applied to service work orders in a timely manner
• Generate invoices following service in line with company guidelines
• Maintain and update relevant databases and service records
• Keep accurate and up-to-date records of customer interactions and service delivery
• Prepare reports on service utilisation, customer outcomes and effectiveness
• Assist in improving service coordination processes and procedures
• Build strong relationships with technicians, customers and internal departments including sales and parts
• Conduct regular follow-up to support ongoing customer satisfaction

What we're looking for

To be successful in this role, you will have:

• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• The ability to work collaboratively with internal teams and external stakeholders
• Strong problem-solving skills and attention to detail
• The ability to remain calm in high-pressure situations and manage urgent requests
• Proficiency in scheduling software and the Microsoft Office Suite
• A customer-focused and proactive approach
• A current C Class driver's licence
• The flexibility and adaptability to work in a busy, changing environment

Apply now

This is a strong opportunity for a capable Service Coordinator looking for a part-time role, 3 days per week, in Welshpool with a business that values flexibility, responsiveness and strong service support.