Customer Service / Service Officers | Queensland Government

$51.12/hr + Super | Brisbane CBD | Multiple Positions

FindMeA is recruiting multiple Service Officers for temporary Queensland Government opportunities based in Brisbane CBD.

We’re looking for people who are confident communicators, good problem-solvers and comfortable working through challenging conversations. With positions available across different teams, we’re open to a range of backgrounds and experience.

What you'll receive

• $51.12 per hour + super

• Full-time temporary Government temp assignment

• Brisbane CBD location

• Multiple positions available across different teams

• Valuable Queensland Government experience

• Exposure to customer engagement, negotiation, investigations and decision-making

• The opportunity to build experience within a large and structured Government environment

Your new role

There are multiple positions available across different teams, so the exact focus of your role will depend on where your experience and strengths are best suited.

You could be:

• Managing case loads (high volume phone calls & emails)

• Apply legislation to a case in order to make a judgment

• Navigating challenging conversations and working towards an outcome

• Negotiating with customers to resolve outstanding matters

• Reviewing applications, financial forms and correspondence

• Assessing information and determining the appropriate next steps

• Investigating matters and resolving more complex enquiries

• Preparing clear and accurate written responses

• Working across multiple computer systems to input, retrieve and analyse information

• Maintaining accurate records and following established processes

• Working collaboratively with your team to meet service and performance expectations

The broader Service Officer role can involve making assessments, exercising judgement, negotiating debt resolution and enforcement actions, compliance activities and project work depending on the position.

What will you need to be successful?

There isn't one particular background we're looking for.

You could come from customer service, contact centres, banking, insurance, collections, accounts receivable, complaints, investigations, compliance, case management, administration or Government.

What we're really looking for is someone who can:

• Communicate confidently over the phone and in writing

• Handle difficult or sensitive conversations professionally

• Strong problem solving ability

• Maintain strong attention to detail in a busy environment

• Learn and navigate multiple computer systems

• Make considered decisions and take ownership of their work

• Work well within a team

• Learn and apply policies, procedures and guidelines

Previous experience in negotiation, debt collection, investigations, complaints or complex customer service will be highly regarded, but you don't need to tick every box.

There are no mandatory qualifications required for the underlying AO3 Service Officer role.

Why work with FindMeA?

You'll have a dedicated consultant supporting you throughout the recruitment process and your contract.

We'll keep you updated, make sure you know what to expect before starting and stay in touch once you're on assignment. You'll also be considered for other suitable Government opportunities that come through our team.

Ready to apply?

If you’re a strong communicator, confident dealing with people and keen to build your experience within Queensland Government, we’d love to hear from you.

With multiple positions available, we’re open to a range of backgrounds. Apply with your updated resume today and our team will take it from there.

Successful candidates will be required to complete a criminal history check.

Due to the expected level of interest in these opportunities, only candidates progressing to the next stage may be contacted.