Customer Service Consultant

Customer Experience Officer | AO2 | South Bank

$43.47 per hour + super | Full-Time Contract | Multiple Positions

FindMeA is recruiting approximately 3 Customer Experience Officers for a busy Queensland Government education environment based primarily in South Bank.

This is a great opportunity for someone who genuinely enjoys helping people, is confident working across multiple systems and can balance high-volume customer service with accurate administration.

You’ll be joining the team ahead of a busy enrolment period, so we’re looking for people who are switched on, reliable and comfortable working in a fast-paced environment.

The details

• $43.47 per hour + super
  
• South Bank, Brisbane
  
• Full-time contract
  
• Start: Monday 12 October 2026
  
• End: Friday 26 February 2027
  
• Approximately 3 positions available
  
• Two weeks of structured training provided
  
• Queensland Government environment
  
  What you’ll be doing
  
  This is a varied customer service role where you may support customers across a number of channels, including:
  
• Responding to telephone enquiries
  
• Assisting customers through webchat
  
• Processing applications and enrolments
  
• Providing clear and accurate information
  
• Updating customer details across multiple systems
  
• Completing general administration and data entry
  
• Resolving enquiries and taking ownership of customer issues
  
• Working to service levels, quality standards and team KPIs
  
• Supporting customers across different service channels as required
  
  The role requires someone who can listen properly, ask the right questions and provide accurate information while keeping the customer experience front of mind. AO2 Customer Experience Officer…
  
  About you
  
  We’d love to hear from you if you have:
  
• Previous experience in customer service, contact centres or high-volume customer environments
  
• Strong verbal and written communication skills
  
• Confidence speaking with a wide range of customers
  
• Excellent attention to detail and data entry accuracy
  
• The ability to navigate multiple computer systems at once
  
• Strong organisation and time-management skills
  
• A calm, professional approach when handling difficult or complex enquiries
  
• A reliable work history and strong punctuality
  
• The ability to learn new systems and processes quickly
  

A positive, team-focused attitude

Experience within banking, insurance, government, education, utilities, travel, healthcare, telecommunications or another high-volume service environment would translate well.

There are no formal qualification requirements for this position. AO2 Customer Experience Officer…

Training and availability

Successful candidates must be available for the full two-week training period:

• Monday 12 October – Friday 23 October 2026
• 8:30am – 4:00pm
• South Bank
• The training period is critical to the role, so strong attendance is essential. TAFE Queensland Customer Experi…
• After training, normal hours will generally be 8:30am to 4:30pm or 5:00pm, depending on your assigned customer channel.

Location flexibility

• South Bank will be the primary location, however candidates need to be comfortable supporting other customer channels and travelling to other Greater Brisbane locations if operationally required. Having your own transport would be beneficial.

We’re particularly looking for someone who is reliable, personable, resilient, accurate and comfortable being busy.

If you enjoy talking to people, solving problems and keeping on top of administration at the same time, this could be a really good opportunity to gain experience within a Queensland Government environment.

Apply now

Please submit your most up-to-date resume through this advertisement.

We’re expecting a high level of interest in these positions and will be moving quickly with suitable candidates.